Support
Contact & order help
Have a question about a kit or an existing order? Email hello@countedhex.com.
Contact details
- Operations Address
- 855 Sport Road, Jiaxing Zhejiang 314100, China
- Phone
- +86 18657352818
Before ordering
Include the kit name or product link, your project or build revision, and the size or specification you need to check. For shipping questions, include the destination country and postal code.
Missing or incorrect parts
Email your order number, kit name, and affected size and quantity. Include a photo of the packing list if available so we can review the issue.
Other order issues
For damage, delivery problems, or a return request, include your order number and a description of the issue. Do not include payment card details in your email.