CountedHex / Shipping
Shipping & delivery
We currently ship to the United States only. Check processing times, U.S. delivery estimates, shipping charges, and help with your parcel.
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Order processing
CountedHex is a kit brand of JG Hardware LLC. Orders ship from China to U.S. addresses only, with preparation usually taking 1 business day once payment is confirmed.
Larger quantities and custom orders may need more preparation time. We will email you if your order requires additional processing.
Shipping options & costs
The services available depend on your U.S. address and parcel. Enter your delivery details at checkout to see the options and charges for your order before paying.
Rates take the delivery address, parcel weight, and dimensions into account. Eligible orders may have free standard shipping; this will be identified at checkout. Express delivery costs extra when offered.
- U.S. orders: YunExpress or an air-freight service with final delivery by UPS or FedEx Ground, depending on the shipment.
- If checkout has no service for your U.S. address, contact us with the kits, quantities, and ZIP code you need us to check.
Delivery estimates
Typical total delivery time to the United States is 7–10 working days, including order processing. Timing depends on the service and delivery address.
These are estimates rather than guaranteed arrival dates. Customs inspections, busy periods, weather, and local carrier conditions can extend the journey.
Delivery times are estimates. Contact us before ordering with your kit, quantity, and U.S. ZIP code if you need help planning the timing.
Customs, duties & taxes
United States: all shipments use DDP (Delivered Duty Paid). Import duties and taxes are included in what you pay for the order.
Customs inspections can delay delivery. Supply accurate recipient information and respond to any clearance requests from the carrier.
Tracking & split shipments
We email tracking details after dispatch. Allow 1–3 business days for the carrier's first tracking updates to appear.
An order may travel in more than one parcel. Where items ship separately, we provide the corresponding tracking details so you can follow each shipment.
If you cannot find your tracking information or a status is unclear, email us with your order number. Check all parcels for your order before reporting missing kit contents.
Delayed, damaged or missing items
Contact us if your parcel is overdue so we can investigate with the carrier. Report transit damage within 7 days of delivery, and keep the parcel packaging while we review the issue.
- Delayed or undelivered parcel: send your order number, tracking number if available, and the latest carrier status.
- Damage: include clear photos of the outer packaging, shipping label, and affected items.
- Missing or incorrect hardware: identify the kit, affected size, expected and received quantities, and include a packing-list photo if available.
Address changes & cancellations
Check your delivery address before submitting an order. Contact us immediately if it needs correcting; changes depend on the current order and shipment status.
You may cancel within 12 hours of payment confirmation if packing and shipping have not started. Once the order has entered either stage, cancellation is no longer available. See our Return Policy for the next steps after delivery and your applicable rights.
Returns & refunds
Most items are eligible for a return within 30 days of delivery, subject to the conditions in our Return Policy. Request a return authorization before posting anything and use the warehouse address we provide.
Need a hand with delivery?
Include your order number if you have one. For a question before ordering, send the kit name, quantity, and U.S. ZIP code.